Program Administrator Best Practices

A key initiative of the Target Markets Program Administrators Association (TMPAA) is promoting excellence among Program Administrators. A fundamental aspect of this involves implementing a uniform protocol and criteria to assess the business operations of Agency member programs.

Program Administrators are encouraged to engage in a best practice evaluation, fostering a comprehensive review of their current operational functionality. This process is crucial for achieving "best in class" performance, as it allows agencies to identify strengths and areas requiring improvement.

To facilitate this assessment, the TMPAA provides the Best Practice Self-Audit Tool, an invaluable resource for members. The tool covers various critical areas of business operations, including:

  • Management Performance: Evaluate the effectiveness of your management practices.
  • Human Resources: Assess the efficiency and alignment of human resource strategies.
  • Technology: Gauge the technological infrastructure and its impact on operations.
  • Underwriting Procedures: Examine the effectiveness and efficiency of underwriting processes.
  • Underwriting Results: Analyze the outcomes and success of your underwriting efforts.

While the TMPAA aims to support every member in achieving excellence, the emphasis is on empowering agencies to conduct internal self-audits as a primary step. By utilizing the Best Practice Self-Audit Tool, Program Administrators can gain insights into their business's strengths and weaknesses, paving the way for enhanced efficiency and overall excellence. Access the tool below and embark on the journey to elevate your program business operation to "best in class" status.

TMPAA Best Practice Self-Audit Tool

Members must sign in to access evaluation. Link to PDF will appear below if signed in. 

Best Practice Designation Hall of Fame

From 2011 to 2023, the TMPAA conducted on-site Best Practice Evaluations for members interested in attaining the Association's Best Practice Designation. In addition to an initial audit, a follow up evaluation was required every three years to maintain the designation.

The companies below represent the program administrator members with active designations. The designation process was discontinued in 2024 in favor of offering the current self-audit opportunity.