Workshops & Presentations


2:00-3:00 PM

Program Administrator Town Hall with McKeel Hagerty

The Program Administrator Town Hall will feature McKeel Hagerty– the CEO and driving force behind Hagerty, the world's largest membership, insurance, and media organization for enthusiast vehicle owners. Known for his passion-based approach to life and business, McKeel has made keeping driving alive for future generations the company's mission and building an international community of car lovers the company's goal. In the process, he has transformed Hagerty from a small, local insurance agency to a global market leader that dominates its niche.


4:00-5:00 PM

INDUSTRY SPEAKER: Pina Albo, CEO, Hamilton Insurance Group

Writing the Future of Risk in Real Time

What does it take to build a sustainable, profitable insurer and reinsurer in the third decade of the 21st century – when risks and global markets are evolving in real time? Hamilton Group CEO, Pina Albo, leads a company that's harnessing technology, talent and culture as the critical components of success. 


8:30 AM



10:30 AM 

Maximizing Underwriting Profitability and Program Growth Potential
Ken Robinette, President, Bellingham Underwriters, a Division of Arrowhead General Insurance Agency Inc.

The presentation will explain the downsides of standard industry underwriting approaches and provide a framework for creating a unique causation-based plan that will ultimately enable you to outperform your market competitors in both underwriting profitability and program growth. You will learn the proactive steps you can take to build a straightforward pricing and selection model that enables you to master your underwriting results and secure carrier support for growth initiatives.

The presentation will cover:

  • A quick history of underwriting in the US and how we got here. Why the standard industry approach to Underwriting is wrong!
  • Explanation of a straightforward “Math Model” of program design, why it is important and how it enables growth
  • How to build a new rating and selection approach even if you don’t have data
  • Reduction of uncertainty through benchmarking and the process of managing to a targeted loss ratio
  • Discussion of the questions that the GA will need to ask vendors to identify to help create the elements needed for success


11:45 AM-1:30 PM

Women's Networking Lunch  [This email address is being protected from spambots. You need JavaScript enabled to view it.]

Thriving at Work; Leading Even When Outnumbered
Ivy Kusinga, Chief Culture and Talent Officer, Chubb

This discussion will highlight rare insights and hard-learned lessons from the perspective of an insurance leader.

  • How to be a resilient and authentic leader in a male-dominated industry
  • Knowing yourself: unique skills and characteristics that will help drive success
  • What is the mindset required to navigate successfully in your career and life


4:00-5:00 PM

Attracting and Retaining Your Best Workforce
Ivy Kusinga, Chief Culture and Talent Officer, Chubb

For several years, the Target Markets State of Program Business Study has ranked talent management as a key factor in the continuing success of their business.

The next generation of talent will need to be prepared for the unique challenges of the program space. A qualified and diverse workforce will be essential.

This workshop is designed to examine the changing workplace and its implications for leaders and the insurance industry. Expect a discussion that includes:

  • Creating an inclusive meritocracy to attract and retain the best talent
  • How a learning culture promotes innovation and excellence
  • The competitive advantage of a diverse workforce


8:30 AM


Social Inflation's Growing Impact on the Insurance Industry and Your Program Business
Expert Panel TBA

Anti-corporate sentiments, greater division or separation of wealth, the impact of millennials on the jury pool, and now the availability of “litigation funding” is all fueling the rising costs of insurance claims. A significant problem 30 years ago, social inflation receded as an issue but has once again reared its head. The impacts of social inflation are being felt again across many casualty lines of business. Whether this will turn out to be a prolonged trend is an important question to the insurance industry.

Come listen to a panel of experts define the reasons behind this trend, what to expect in the near term, and the change in underwriting behavior that may be necessary as a result.


10:00-11:00 AM

Consolidation Craze – Full Steam Ahead 
Jerry Theodorou, Conning

Mergers & acquisitions in the insurance distribution sector are at an all-time high. The pace of consolidation activity by program aggregators, brokers, MGAs and insurers pursuing consolidation and rollup strategies to acquire retail agents and program administrators seems unstoppable. In this workshop, Conning explores the status and implications of today’s frenzied consolidation trend in the program business and retail agent space. Conning draws on its unique proprietary research into the program business segment, featuring its annual in-depth study of the MGA market, and incorporates findings from Target Market’s State of Program Business Study.


11:00 AM-12:00 PM

Anatomy of an InsurTech Start Up and Lessons for PAs to Embrace Technology and Build a Next Generation Program Operation
Alex Tsetsenekos, Archimedes Analytics

This session will describe the development of the new Tesla Insurance Services InsurTech Program, review the impact of InsurTech on the programs space and discuss the areas of focus that a program administrator must address to maintain their competitive advantage for their chosen markets.

Key areas of discussion include:

  • Reviewing areas of opportunity driven by InsurTech
  • Aspects of product design/offerings
  • Platforming the insurance product – costs and ownership of the platform
  • Developing underwriting strategy
  • Defining the unique value proposition for your carrier partners
  • Claims enabled technology
  • Distribution – what needs to change and what needs to stay the same?