Program Administrator Town Hall PODCAST

The critical impact of effective claim handling on the success of your business

Moderator: John Colis – President, Euclid Insurance Services, Inc.

Mark Aussicker – Chief Claims Officer, Norman Spencer Agency [PA using a TPA]
Steve McConaghy – President, Glatfelter Claims Management [In-house claims]
Robert Thompson –Vice President, World Wide Specialty Programs [Carrier claim handling]

Whether you handle your claims in-house, use a TPA, or rely on your carrier's claims processing, managing this operation in an effective way can make or break your business. Hear from a panel of your program administrator peers about the pros and cons of how they have organized this process and the critical components of managing each step effectively. You can expect discussions regarding:

  • Ownership and control of your loss data
  • Selecting a TPA
  • Effective partnerships and expectations with your Carrier/TPA
  • Reserving losses/setting IBNR
  • Advantages and disadvantages of all three models
  • Compensation models for handling claims in house
  • Post termination rights and obligations


The PA Town Hall was sponsored by: