Program Administrator Town Hall

The critical impact of effective claim handling on the success of your business

May 7  |  2:00 PM

Moderator: John Colis – President, Euclid Insurance Services, Inc.
Mark Aussicker – Chief Claims Officer, Norman Spencer Agency [PA using a TPA]
Steve McConaghy – President, Glatfelter Claims Management [In-house claims]
Robert Thompson –Vice President, World Wide Specialty Programs [Carrier claim handling]

Whether you handle your claims in-house, use a TPA, or rely on your carriers claims processing, managing this process in an effective way can make or break your business. Hear from a panel of your Program Administrator peers about the pros and cons of how they have organized this process and the critical components of managing each process effectively. You can expect to hear discussions regarding:

  • Ownership and control of your loss data
  • Selecting a TPA
  • Effective partnerships and expectations with your Carrier/TPA
  • Reserving losses/setting IBNR
  • Advantages and disadvantages of all three models
  • Compensation models for handling claims in house
  • Post termination rights and obligations

Come prepared with questions or to share information about your own claims process.

The PA Town Hall is sponsored by: